I-Tech is a medium-sized contact center that specializes in delighting the customers of our clients. We also partner with our clients to assist in their revenue generation activities and their cost control measures. Our competitive advantage is our ability to assimilate with our clients' processes and procedures while maximizing our expertise in running contact center operations in a highly stressful environment. At I-Tech, we deliver nothing less than on-brand type of customer service. Because of our size, we readily adapt to change while managing risks for our clients.
At I-Tech, our employees take pride in what they do. We follow The Gallup Path to increase the overall company value. We strongly believe in identifying each
employee's
individual strengths so that they can perform roles that capitalize on these strengths. We understand that the key to building a strength lies in identifying each person's dominant talent and refining these with knowledge and skills. We thrive in organizational development and the constant need for continuous improvement. We know that training and upgrading skillsets, coupled with excellent management practices and employee fun activities contribute to keeping employees engaged. We are fully aware that only with engaged employees can we succeed in engaging our customers, and in sustaining our advances in expanding this delighted customer base.
We currently have two sites, one at our head office in Libis, and the other at Balagtas, Bulacan. These sites mirror each other and allow for disaster recovery should the need arise. Our robust communications infrastructure hinged on Digitel's fiber optic backbone allow us to operate with a 99.5% uptime 24 x 7.