ITech Global Business Solutions, Inc. (ITech Global) is the JG Summit BPO company which provides value-adding, customer-interfacing voice services and back-office solutions in the telecommunications, airline, real estate, hotel, retail and banking & finance industries in North America, Australia, Europe, New Zealand, Singapore and other Asian countries.

With its 777 seats available to its clients, ITech Global has positioned itself as a cost-efficient, high quality provider of inbound and outbound voice services as well as financial services, HR services, IT services including SAP consulting & implementations services, and seat leasing, disaster recovery site leasing and collocation facilities to clients.

ITech Global’s leadership team has the track record in successfully managing top BPO companies. They continuously collaborate with clients and partners in transforming and optimizing business processes and opportunities, aiming for ITech Global to be more than just a service provider but rather a strategic ally in reaching goals critical to its clients’ continuous success in their respective industries. ITech Global employs best management practices, enabling the compabt to deliver solutions beyond expectations.

ITech Global hires and nurtures the right fit for the organization. The company firmly believes in organizational development and in continuously improving the skill sets of its people through soft skills and product and technology-specific training programmes. It empowers the employees, giving them opportunities to be the best they can be with new learning’s they imbibe on a regular basis.

With the latest-in-technology infrastructure at the heart of which is the Avaya PABX solution it is able to provide its clients with the full range of contact center options from fully automated offerings (no use of live agents) to full account management services (VIP customer care). The Altitude predictive dialer solution is utilized for outbound requirements while the NICE, Verint and Eyretel systems are employed for the voice logger requirements.

The mission-critical servers and applications are housed off-site at ITech Global’s offsite Tier 2 data center at Cybergate 3 in Mandaluyong, which is connected via a robust WAN/LAN/fiber backbone ensuring very secure 24 x 7 operations, redundancy and disaster recovery.